So finally after months of being turned away by KIA of Escondido via the Store Manager Mike Shackelford regarding my brake squeak / beep noise (already occurred once within the first 5,000 miles and was fixed, full story is below this posting) I took my brand new 2015 KIA Optima Hybrid into KIA of Carlsbad.
After informing their assistant manager Matt Winston every detail of my story and showing him the website with my videos, invoices and information he took immediate action and did everything KIA of Escondido did not do.
After having my car for 3 days and finding air in the brakes which required flushing the brakes numerous times in order to remove all the air, I believe I have solved the brake noise for my new car that has been driving me insane.
I asked Matt a question he of course never could answer, "Why would KIA of Escondido turn me away week after week and never think to check for air in the brake line?"
Matt also went the extra mile and opened a ticket with KIA Corporate regarding my situation overall. I appreciated his thoroughness and efforts very much.
As I was finishing up the paperwork with Matt Winston I inquired with him about a $150.00 Fuel Injector Cleaning, which KIA of Escondido service department told me I needed last time I dropped off the car to be maintenanced and when I was dealing with my "air in the brake line" problem that they never found. At the time I could not afford the Fuel Injector Cleaning so I declined.
Matt looked at me with a smile and said, "Your fuel injectors do not need cleaning."
That pretty much means that KIA of Escondido, while refusing to fix my brake issue, or my tire issue.... attempted to sucker $150.00 out of me for "fuel injector cleaning" that I DID NOT NEED.
That is pretty shady. Deny me week after week any solution to a clear and documented problem yet tell me I need a $150.00 service that I do not need.
As far as the brakes go, the true test will be when a hot day comes along and at the moment we are enjoying this beautiful rain. I have high hopes that no noise will come back and I just want to thank Matt and those involved with my car from KIA of Carlsbad.
Thank you so very much Matt Winston and to the Service Department at KIA of Carlsbad and I will now be coming to you for all of my KIA car needs.
You have honestly brought a degree of peace back into my life.
